Ad-Hoc IT Support

If you are running a very small IT system, or you do not feel that a support contract will benefit your business, we offer ad-hoc IT support on a per callout basis, charged per hour.

Our Ad-hoc support is very reasonably priced and we can normally give you a good idea of how much any particular job may cost when charged per hour.

Ad-Hoc support can resolve most of the issues that our contracts will deal with, the main differences with ad-hoc support are:

  • No preventative maintenance - with our ad-hoc support we only work on your system when you tell us you have a problem, therefore we will never catch potential problems before they arise
  • lower response times - We provide a high level of service to all of our customers, but if we have an issue with a contract client we will always aim to resolve that before any issues with ad-hoc clients - this is because we have a much greater obligation to our contract clients.
  • More manageable costs - With ad-hoc support you can manage costs as they arise - this is good for small businesses as you may only use our services occasionally.

Main Disadvantages

The main disadvantage and potential problem with Ad-hoc support is the fact that we do not monitor your system, and more importantly the fact that by the time you as the client notices a problem it could already be a disaster - for this reason we recommend ad-hoc support for companies that only run workstations - whereas companies that run server based systems we always highly recommend maintenance contracts.